**CVS Coupon Rant***

[CLASSYGlRL]

**** Coupon Rant****

So I hardly use coupons at my CVS...but lately thanks to this website, (past 2 weeks?) I stopped by twice to use a few coupons.

Today I stopped by and the cashier was giving me issues about using coupons. He told me I'm allowed to use only ONE freaking coupon PER TRANSACTION!!!

I told him to call the manager over.... and I explained to her if she looks at the coupon, they all had different numbers and such on them. (I only print out what I am allowed to!) So she says well... if it scans...then okay...but we're going to get rid of letting people use internet coupons soon!

What gives?!

I was so upset because the one coupon they would NOT let me use was a freaking $0.40 cents coupon for palmolive.... and mind you.. I literally spend THOUSANDS of dollars per MONTH at this one locations for years! Not to mention what my parent's spend per month being senior citizens!!!

I am so tick I wrote them an email:

Hi. I have been a loyal customer of yours for years. Each month, I literally spent at least a thousand dollars in prescription medication alone! (restasis, imitrex, cymbalta, clonzapam, percocets, prednisone, flonase, ambien, predinsone, plaquenil, etc.) Not to mention the amount my father, who is diabetic with complications, and my mother, issues with bladder control, high cholestorol, etc, spends there.

Earlier tonight, I stopped by and was given a hard time about using a $0.40 printed coupon, straight from proctor's website for palmolive.... The manager was called over, in which they tried to tell me I can only use ONE coupon PER ORDER.

How is that possible when in your own advertisement you encourage the use of coupons and issue ECB coupons as well?

I am sorely disappointed, and will not hesitate to take my business, along with thousands of dollars per month else where if this is to ever happen again to me!

= (

Feeling disappointed and upset in NJ.

[thcheat]

well you don't have to worry about that
i had same kind of scenario
i went to cvs when it had propel for $1 sale
i used $0.50 coupon but cashier rejected
i called manager, shift manager arrived and told me that CVS sent them email not to accept internet coupons
i discussed with her that this is not right and that's not CVS policy and i should have been informed about that
she accepted coupon angrily
then later i called 1800shopcvs to tell this
the lady on phone told me that CVS will accept coupons as long as they don't beep at register and assured me that coupon policy is not going to change
they called that CVS and told them to accept coupons and the manager there apologized to me
so don't be afraid
if they give any problem, just warn them that you'll complain them to 1800shopcvs
and if they still give you problem, just note their name and call 1800shopcvs
if they can't help you, they don't deserve to serve you
i still haven't given name till now, but a guy is making his place in it if he gives me trouble next time

[CLASSYGlRL]

it seriously wouldnt tick me off so bad if I honestly didnt spend at least $15,000 dollars SOLELY there per YEAR for the past 10 years or so!!!! I have Lupus (SLE), along with it, ITP, anemia, severe hyperthyroidism, arthritis. raynauld's, sjourn's, migraine, depression, anxiety, allergies, and all the complications of those illnesses, and then the drug induced problems...

and i'm only 26 year old... True most of my life I had insurance...(and uh... CVS still gets paid.) but as soon as I coulndt go to school any more, my parent's insurance kicked me off their plan...and I had to pay for my drugs out of pocket... I STILL patronized CVS....how loyal (and dumb) am i? and uh... stuff like imitrex at $140 for 10 pills, cymbalta one month supply for $240... restasis at $125 for 32 vials.. and that's only 3 of my MANY drugs alone..Well... they add up quickly and easily more than a grand a month....(thank GOD i have disability status now! after many weeks and stints in the ICU, multiple transfusions, radiation treatment, surgeries etc.)

And theyre going to give me he$$ for using a $0.40 coupon???

I think in my life time... I've seriously only used about 2 dozen coupons..... total....

by the way... what do you want w/ office depot's receipt??? i just bought a lap top there....

[thcheat]

well i'm sad to hear about you
you are a consumer and you have your own rights
use as much coupons as you want..... until you are on right side, no one can harm you
even though these corporations are big they still try to make each and every customer happy
so anyone troubles you..........just make the corporate complaint....and they'll try to make everything right
well i've never been dissatisfied by them
even though sometimes i've misused my rights.......i still got good results
well about office depot receipts......i put them in my rewards card so that i get 1% of that .......if it doesn't reach $10 at end of year i'll lose all i've earned........and i'm few dollors behind and 3 months to go
so i just want to get my money .....and next year i'll get more coupons and rewards if my account shows many transactions with them
that's all
i'd really appreciate if you could give that receipt to me

[shar0713]

Hey, sorry to hear about your problem. CVS needs to develop some kind of continuity in training. OT, but if you don't have this info, this site has many coupons/rebates for prescription and nonprescription drugs:

http://www.internetdrugcoupons.com/Restasis.html

I've gotten the Restasis rebate for DH after lasik. I noticed some of the drugs you'd mentioned on the list too. HTH.


it seriously wouldnt tick me off so bad if I honestly didnt spend at least $15,000 dollars SOLELY there per YEAR for the past 10 years or so!!!! I have Lupus (SLE), along with it, ITP, anemia, severe hyperthyroidism, arthritis. raynauld's, sjourn's, migraine, depression, anxiety, allergies, and all the complications of those illnesses, and then the drug induced problems...

and i'm only 26 year old... True most of my life I had insurance...(and uh... CVS still gets paid.) but as soon as I coulndt go to school any more, my parent's insurance kicked me off their plan...and I had to pay for my drugs out of pocket... I STILL patronized CVS....how loyal (and dumb) am i? and uh... stuff like imitrex at $140 for 10 pills, cymbalta one month supply for $240... restasis at $125 for 32 vials.. and that's only 3 of my MANY drugs alone..Well... they add up quickly and easily more than a grand a month....(thank GOD i have disability status now! after many weeks and stints in the ICU, multiple transfusions, radiation treatment, surgeries etc.)

And theyre going to give me he$$ for using a $0.40 coupon???

I think in my life time... I've seriously only used about 2 dozen coupons..... total....

by the way... what do you want w/ office depot's receipt??? i just bought a lap top there....

[uwftke26]

OP: You spent thousands of dollars a month at CVS?:omg:

[nope89]

OP: You spent thousands of dollars a month at CVS?:omg:

prescription meds are crazy expensive. I'd probably be spending close to 10k per year at CVS if I didn't have health insurance with prescription coverage (I love you blue cross blue shield/Medco)

[AutumnGriffin]

prescription meds are crazy expensive. I'd probably be spending close to 10k per year at CVS if I didn't have health insurance with prescription coverage (I love you blue cross blue shield/Medco)

BCBS here also, unbelieveable what they would charge otherwise. We've been using Walgreens for years now & on our printouts it will say something like "your insurance has saved you a total of: $X.XX". Some of those amounts are absolutely ungodly! :eek:

[Suzq]

Sorry you had such trouble with CVS. I had a similar situation over a year ago and emailed them about coupon usage. How many coupons per order, do they take internet coupons all my concerns in one email. Printed it out and carry it with me but haven't had to whip it out yet, but I am ready to at the first sign of an ignorant cashier and/or manager.

[konmai]

good idea. i should do that, too. :nod:

[4gotn1]

Hey, sorry to hear about your problem. CVS needs to develop some kind of continuity in training. OT, but if you don't have this info, this site has many coupons/rebates for prescription and nonprescription drugs:

http://www.internetdrugcoupons.com/Restasis.html

I've gotten the Restasis rebate for DH after lasik. I noticed some of the drugs you'd mentioned on the list too. HTH.

I second that OP....so sorry to hear about what you are going through!

Thank you , Shar for posting that link! I am sure it will be helpful to many!

[crystal327]

BCBS here also, unbelieveable what they would charge otherwise. We've been using Walgreens for years now & on our printouts it will say something like "your insurance has saved you a total of: $X.XX". Some of those amounts are absolutely ungodly! :eek:

I don't take Rx stuff but isn't there also a program with Walmart with $4 Rx's and some stores are matching the Rx prices. Yes the prices for Rx is outrageous... An example is Amoxcillin (simple drug) ---- $16 bucks @ cvs .... I almost dropped when I heard that as not saying where but after calling a few other places they had it for a lot cheaper.

[harperjn]

I don't take Rx stuff but isn't there also a program with Walmart with $4 Rx's and some stores are matching the Rx prices. Yes the prices for Rx is outrageous... An example is Amoxcillin (simple drug) ---- $16 bucks @ cvs .... I almost dropped when I heard that as not saying where but after calling a few other places they had it for a lot cheaper.

In our area (central IL), you can get the legacy antibiotics (amoxicillin, penicillin, cipro, etc) for free at a lot of places. I still don't think it makes up for the overcharging on all the other meds, but every little bit helps I guess.

[sarabeth1229]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:

[moozle]

it seriously wouldnt tick me off so bad if I honestly didnt spend at least $15,000 dollars SOLELY there per YEAR for the past 10 years or so!!!! I have Lupus (SLE), along with it, ITP, anemia, severe hyperthyroidism, arthritis. raynauld's, sjourn's, migraine, depression, anxiety, allergies, and all the complications of those illnesses, and then the drug induced problems...

and i'm only 26 year old... True most of my life I had insurance...(and uh... CVS still gets paid.) but as soon as I coulndt go to school any more, my parent's insurance kicked me off their plan...and I had to pay for my drugs out of pocket... I STILL patronized CVS....how loyal (and dumb) am i? and uh... stuff like imitrex at $140 for 10 pills, cymbalta one month supply for $240... restasis at $125 for 32 vials.. and that's only 3 of my MANY drugs alone..Well... they add up quickly and easily more than a grand a month....(thank GOD i have disability status now! after many weeks and stints in the ICU, multiple transfusions, radiation treatment, surgeries etc.)


I'm really sorry to hear about your medical troubles - and the trouble you had at cvs.

I just wanted to add a suggestion too that you may have already done, but maybe it will help you if you haven't.

Have you called each individual drug company to explain your situation? I know that sounds like a nuisance but I was shocked this year to learn that a large percentage of them have their OWN programs.

My mom takes Fosamax for osteoporosis and also Premarin. Both are meds she has to be on (well, according to her dr). She lost her job - and her health insurance - and was really stressing out over how to afford the medications. She called both companies on a whim, and BOTH of them told her that if she could prove her financial hardship she would be eligible for her medications completely free. She now receives her premarin and fosamax every month, delivered directly from the company, with no bill. She has been receiving them this way for about a year and a half now.

NEVER hurts to call and inquire. I can't imagine they are the only two companies doing this.

[plgffl]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:

Wow, What a nice attitude you have! I worked as a pharmacy technician for over 6 years, full time, and i double shifted many times while trying to raise a newborn by myself! I would bend over backwards to help a person out, especially if they had medications that cost as much as the OP had (which I am jealous that she only pays $140 for her 10 imitrex. I pay $351 for 9....). I could go on and on about how much I have personally done for many members of my former community.

I sure hope you are not a pharmacy technician at my pharmacy with an attitude like that! The OP vented about a .40 coupon. Why would a store not take it? To lose $$$ in pharmacy sales or take the $0.40 coupon. I would take the $0.40 coupon...

[fitnessfan]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:

Hmmmmm.......maybe the employees don't "care" if I call 1-800-SHOPCVS, but their attitude sure changes when I do! I was denied rainchecks on FAEB items by a manager. Called CS and within hours that manager called my house and asked if I would like to come in to pick up my RC's or if he should mail them to me. He was also falling over himself apologizing. :nod:

[cheapbird]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:

WOW:eek: I think I will email your response here to CVS and ask if all employees at CVS have this attitude. I KNOW you work at my store cause everyone here has that attitude.

[pur]

WOW:eek: I think I will email your response here to CVS and ask if all employees at CVS have this attitude. I KNOW you work at my store cause everyone here has that attitude.

I have to say that her attitude seems reasonable to me. You seem to have been taken in by the deception that retail employees love their jobs and you so very very much. A CVS employee who acknowledges that "CVS in general doesn't care about how much money you save, they just want you to shop at CVS!" won't be suspicious of me for saving money, even if she doesn't longingly wait for the return of her customer-god.

[3rddayfan]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:
Wow, did you post that just to make people angry or to understand your position? Oh, that's right, you're mindless, by your own admission. Well, you really ought to be careful because CVS corporate can influence your local store management. Try telling someone to his/her face to go somewhere else. Yeah, you will high five with your coworkers and laugh because they will pat you on the back for saying it, but eventually, the phone will ring and your manager will have to answer it. And, she will USE her brain to figure out what to do then. Not a great scenario.

My daughter began her first job out of high school at CVS, working her way from cashier, to photo, to pharmacy tech, as many people who work there do. She worked hard, at that time, a photo employee had to mop the floor on the night shift. But, she did take her brain with her to work every day and she eventually transitioned within two years and got another job at Best Buy and worked two jobs for awhile. Eventually, she went into a management program with Lowe's and she makes pretty good money in a high cost area. But, I wonder if you could make that kind of transition into your future. She was able to balance her thinking with the rants she would sometimes work her way through, though, most of the complaints were about generics substituted for name brands thru one's insurance program that CVS was contracted to fill. But, it was tough sometimes, especially when patrons wanted their Prozac and not what their prescription drug insurance mandated CVS fill. But, she didn't fail to recognize when a customer could be pleased by her actions and respect. Nope, she didn't get any extra in her paycheck to help customers, she just used her brain (mind!). And, you think a coupon interaction is challenging, oh, wait, it's not challenging because, oh yes, you are mindless (by your own admission). Look at the icon you used at the end of your post, you are laughing your precious, formerly diapered, body part off. You could care less that people are suffering with their various conditions when they come to CVS and just want to be smart and save a bit of money while they continue with a quality of life that is normal.

There is a proverb that says don't waste your time with a mocker; they refuse to learn despite what their foolishness eventually brings them to. I think that was referring to the mindless but remember: you said it first.

[cheapbird]

I have to say that her attitude seems reasonable to me. You seem to have been taken in by the deception that retail employees love their jobs and you so very very much. A CVS employee who acknowledges that "CVS in general doesn't care about how much money you save, they just want you to shop at CVS!" won't be suspicious of me for saving money, even if she doesn't longingly wait for the return of her customer-god.

With stores fighting to stay alive and so many good deals out there, I truly feel customer service is the most important thing. Why have my insurance pay for my meds from CVS if they don't care about customers and if they call customer service to complain. I can easily take it to any grocery store pharmacy and earn a gift card for transferring my prescriptions out.
If CVS wants customer satisfaction, which I believe they do, then her attitude is not very good. If you don't like it dont shop here is a baddd attitude IMHO

[konmai]

crap. i thought i had it bad when 1 cashier limited me to 2 coupons per transaction. but yours said 1? damn...! :shake:

just remember to give cvs accurate feedback. i intentionally went to this cashier. so every time she gave me trouble, i promptly gave feedback. now every time she sees me, she calls up another cashier to the front. :lmao:


If CVS wants customer satisfaction, which I believe they do, then her attitude is not very good. If you don't like it dont shop here is a baddd attitude IMHO

person is most likely a troll anyway. if an employee doesn't like the store's customers, maybe they shouldn't work there.

[FaerieKitty2]

I have always been jealous that we do not have any CVS stores in my area. If all the employees are like the one who posted here, I'm glad there isn't one.

[carebearsluv]

My daughter began her first job out of high school working her way from cashier, to photo, to pharmacy tech, as many people who work there do. But, she did take her brain with her to work every day

:roll:

I used to work retail my first 4 years out of high school. I worked at Family Dollar and at Albertson's. There were days when I felt crummy, there were days when devastating things happened, and there were days when I just wasn't in a good mood. But I NEVER was rude to my customers (even when they were a$$holes to me), and I even let them know that I was going through something.

I didn't love my job, but I didn't act all disgruntled like I see some cashiers acting now!:eek:

If a person just cannot bring themselves to be concerned about their customers, or to be courteous, then they need to find another job where they don't deal with the public.

[cheapbird]

Wow, did you post that just to make people angry or to understand your position? Oh, that's right, you're mindless, by your own admission. Well, you really ought to be careful because CVS corporate can influence your local store management.

My daughter began her first job out of high school working her way from cashier, to photo, to pharmacy tech, as many people who work there do. But, she did take her brain with her to work every day and she eventually got another job at Best Buy and worked two jobs for awhile. Eventually, she went into a management program with Lowe's and she makes good money in a high cost area. But, I wonder if you could make that kind of transition into your future. She was able to balance her thinking with the rants she would sometimes work her way through, though, most of the complaints were about generics substituted for name brands thru one's insurance program that CVS was contracted to fill. But, it was tough sometimes, especially when patrons wanted their Prozac and not what their prescription drug insurance mandated CVS fill. But, she didn't fail to recognize when a customer could be pleased by her actions and respect. Nope, she didn't get any extra in her paycheck to help customers, she just used her brain (mind!). And, you think a coupon interaction is challenging, oh, wait, it's not challenging because, oh yes, you are mindless (by your own admission). Look at the icon you used at the end of your post, you are laughing your precious, formerly diapered, body part off. You could care less that people are suffering with their various conditions when they come to CVS and just want to be smart and save a bit of money while they continue with a quality of life that is normal.

There is a proverb that says don't waste your time with a mocker; they refuse to learn despite what their foolishness eventually brings them to. I think that was referring to the mindless but remember: you said it first.

:worship: Well said!!

[konmai]

i used to work at Hecht's (acquired by Macy's now), and we had a $10 off $20 (or $25. I can't remember the exact amount) coupon come out every now and then. I used to ring up 5+ transactions for each customer using that coupon. they didn't even need the actual coupon, because i had plenty at my drawer. i'd scan them for each of the customers. i don't know what the big deal with some of these CVS cashiers really.

i would run multiple transaction for a customer, even on black friday. i liked it being busy. :lmao:

at the end of the day, we just trashed the coupons anyway. there was no collection of them, because they were store coupons.

[clevelar]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:

Can you negative rep on sd?

[phillycouponer]

Hmmmmm.......maybe the employees don't "care" if I call 1-800-SHOPCVS, but their attitude sure changes when I do! I was denied rainchecks on FAEB items by a manager. Called CS and within hours that manager called my house and asked if I would like to come in to pick up my RC's or if he should mail them to me. He was also falling over himself apologizing. :nod:

I worked at CVS. We never had a problem with people calling the 800 number but they definitely cared about our survey numbers. If they weren't high, we would never hear the end of it.

[phillycouponer]

i used to work at Hecht's (acquired by Macy's now), and we had a $10 off $20 (or $25. I can't remember the exact amount) coupon come out every now and then. I used to ring up 5+ transactions for each customer using that coupon. they didn't even need the actual coupon, because i had plenty at my drawer. i'd scan them for each of the customers. i don't know what the big deal with some of these CVS cashiers really.

i would run multiple transaction for a customer, even on black friday. i liked it being busy. :lmao:

at the end of the day, we just trashed the coupons anyway. there was no collection of them, because they were store coupons.

I loved being a cashier when it came to keeping my customers happy. If it scanned I took it. If it didn't scan but was correct for what the person was buying, I would manually key it in. They didn't want us to, but why not if the person had the right item?

[fitnessfan]

Can you negative rep on sd?

Not anymore.

I worked at CVS. We never had a problem with people calling the 800 number but they definitely cared about our survey numbers. If they weren't high, we would never hear the end of it.

I always complete those surveys. I usually only get one when I have a nice cashier, though. I never seem to get one when I really need one, i.e., cashier was rude.

[ray2koo]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:


ha wow except thats really wrong. obviously people call the corporate number and little complaints will get ignored. but just wait until a customer tries to attack you and then calls. youll see exactly how much they care. everyone in the store had to write up a report about what happened. these were then sent to the DM and RM plus corporate. so stop talking about stuff you really have no clue about

[MistyQ]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:

Well, this post is out of left field! The Op did not complain about having her EC card scanned, only that she had a problem with a measly 40 cent q after spending thousands of dollars in CVS, and yet that scanning bit was major part of your post.

If you think for one second that calling CS doesn't make a difference, think again. I have received apologies from store managers, and GCs after I complained - and gotten what I wanted into the bargain.

Also, if you think corporate will be happy about losing a customer who spends thousands of dollars in their store over 40 cents, then you are laboring under a major misapprehension.

[superwizard476]

Tell them your calling here, not 1-800 SHOP CVS:

CVS Corporate Headquarters:

1 Cvs Dr
Woonsocket, RI 02895
Phone Number: (401) - 765 -1500

That will scare them sh**less (especially you sarabeth1229). HTH! :lol:

[tinlizzy]

GO SOMEWHERE ELSE.

Say that outloud at work then come back and tell us how that worked out for you. :lol:

[JoonBug]

As a newer CVS pharmacy employee, I'm currently a pharm tech, we really don't care if you call 1-800-shopcvs. Neither do the customer service reps, neither do our district managers.

The only reason people ask you for your Extracare card at checkout or to sign up for a CVS Extracare card is to keep track of who is buying at CVS & how loyal our customers are. We, as employees, get graded on our scan rate of Extracare cards. Our numbers are posted once a week and if they are below a certain # we get written up. CVS in general doesn't care about how much money you save, they just want you to shop at CVS!

Its just a job people, its nothing personal. I get paid well to do what I do and I do it with a smile on my face. I'm always willing to call a manager when there's a problem & I don't know how to solve it & usually "go the extra mile" but seriously, if you don't like what we have to offer, GO SOMEWHERE ELSE.

CVS is corporate America people, we have to do as we're told. We're basically mindless bodies walking around doing what the district managers and chain managers tell us to. And we do it, because we have to. ITS OUR JOBS.

Thank you for shopping at CVS:lmao:

Do you work at the CVS near where I live? :lmao: I've been pretty upset with the CVS pharmacy department there. It has the poorest customer service I've ever experienced compared to the numerous CVS's I've shopped at all over the country. Everyone who works there has a really poor attitude toward the customers, including the "supervisor" who told me it wasn't her fault that the register wasn't working. (Hello, you work for CVS, therefore represent CVS, even if it weren't personally your fault, you TRY to fix the problem, or at least be apologetic and/or courteous! You don't just glare at the customer as if it's her fault and give an attitude!)

I've been a CVS shopper for many many years and I got so fed up with this CVS near me that I transferred my Rx out to Walgreens. I am sad to see the lack of training and customer service skills the CVS employees seem to have as a common theme in various stores, but I am also glad to see some customer service oriented posters here who still value customer service and would help customers the best they can. We need more of that!

My take is that no one forced you (no one specific intended here) to take a job that requires dealing with customers, or expect you to love your job, but if you chose to, then do your job right - and you are not doing it right if you are "mindless" and doesn't care about the quality of the service you provide. If that's the case, please do us all a favor and get out of the profession.


(Haha sorry for the rant. Like I said earlier, I've been really fed up with CVS and then I found this thread, so naturally, I'd want to post about it :P )

[moozle]

I'm really sorry to hear about your medical troubles - and the trouble you had at cvs.

I just wanted to add a suggestion too that you may have already done, but maybe it will help you if you haven't.

Have you called each individual drug company to explain your situation? I know that sounds like a nuisance but I was shocked this year to learn that a large percentage of them have their OWN programs.

My mom takes Fosamax for osteoporosis and also Premarin. Both are meds she has to be on (well, according to her dr). She lost her job - and her health insurance - and was really stressing out over how to afford the medications. She called both companies on a whim, and BOTH of them told her that if she could prove her financial hardship she would be eligible for her medications completely free. She now receives her premarin and fosamax every month, delivered directly from the company, with no bill. She has been receiving them this way for about a year and a half now.

NEVER hurts to call and inquire. I can't imagine they are the only two companies doing this.

I just wanted to bump this in case the OP didn't see it with the direction this thread has taken.